Frequently Asked Questions
How does booking work?
Browse our Find a Songbird directory to choose a performer, then book online via the Book a Songbird page — select your state, concert type, preferred Songbird, date and time. You’ll receive a confirmation once your booking is placed. Prefer email? Send your proposed concert date and time to info@songbirdserenade.com.au.
How much does a concert cost?
Weekday solo concerts start at $200 per hour. Weekend, public holiday, duo, trio and community concert rates vary — see our Pricing page for the full schedule, including travel fees.
Is there a travel fee?
A flat travel fee applies when your venue is more than 25km from your Songbird’s starting point: $25 (over 25km), $35 (over 35km) or $50 (over 50km). Each Songbird’s starting point is listed on their artist profile.
What is your cancellation policy?
Cancellations with 48 hours’ notice incur no charge. Cancellations with 24 hours’ notice (the day before) incur a 50% fee. Same-day cancellations are charged the full fee.
Are your Songbirds safe to work with vulnerable residents?
Yes. Every Songbird must hold a current Public Liability Insurance Certificate of Currency, a National Police Check (valid within the last three years), and all vaccinations required to work with vulnerable community members before they can perform through Songbird Serenade.
What happens at a Songbird concert?
Your Songbird arrives ahead of the scheduled start time with their own equipment and performs a concert tailored to your residents — from golden-oldies singalongs to cultural and instrumental performances. Concerts run for the duration you book (1 to 3 hours).
How do I view or change an existing booking?
Log in to your client portal on the Concert Schedule page to view upcoming concerts, reschedule, or cancel.
Can I request a particular style of entertainment?
Absolutely — email us at info@songbirdserenade.com.au with your request and we’ll suggest Songbirds to suit your residents’ needs.
